Support Center
Welcome to the METADOX support! Find here all the details including product guides, video tutorials, FAQ, and other useful information. And don't hesitate to contact if your question is not answered!
OMBRA Products Documentation
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OMBRA v2 Soundproof Mask
OMBRA v2 Product Portal -
New OMBRA USB Microphone
USB Mic Product Portal -
OMBRA v1 Soundproof Mask (shipped before 2023Q4)
OMBRA v1 Product Portal
VEKTA Products Documentation
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VEKTA Soundproof Mask (shipping October 2025)
VEKTA Product Portal
FAQ
How well does it dampen sound?
Tests show -10 to -15 dB sound dampening for low frequencies. Sound dampening works the best at higher tones, with soundproofing levels of -20 to -30 dB for high frequencies, which are the ones that disturb the most.
Why nose-free
Customers have asked for it and the reasons are more than enough. Having the nose not covered allows to use glasses or VR devices. Also a question of comfort for even easier breathing.
How hot does it get while using it?
While it gets warmer, the temperature is still comfortable. The exterio layer distributes the heat over the whole mask and the fresh air coming inside helps refreshing. It is recommended to put it off for a moment every 15 to 20 minutes, although the feeling of comfort is maintained up to one hour wearing it, depending on the room temperature.
Does it seal well around the headset and face?
The sealing works very well while being comfortable. Made of memory foam in the inside, is one of the most important characteristics of the mask. Masks with seals made of silicone, like medical breathing masks or snorkel masks, require high pressure to seal. That is not the case with our memory foam seal, which with a little bit of pressure is enough to seal the sound. Besides, the multiple sizes help to adapt to each face.
How do I know which size is best for me?

For the VEKTA Soundproof Mask:
- If it is 53cm or less: S/M is be the suitable choice.
- If it is 54cm or more: L/XL is be the recommended size.
For the OMBRA Soundproof Mask:
- If it is 53cm or less: S/M is the suitable choice.
- If it is 54cm or more: M/L is the recommended size.
If you are unsure and around the limit, we recommend the smaller size (S/M) as the safest choice! This advice is for both masks. The mask being a bit smaller is always fine, while a bit too large makes harder to have a tight sealing.
How much is the international shipping?
It doesn't matter where you live. The shipping is completely free internationally!
From Feb. 2024 we cover also customs and import fees from delivering at your country.
Can I return the products?
Due to hygienic reasons, products are not returnable, and all sales are final. Please check our Refund policy.
I can't find my country in the check-out page.
If you are a Japanese customer, we've partnered with Kibidango, our trusted Japanese collaborator, to simplify the ordering process for our Japanese customers. Kibidango enhances your experience and ensures quick delivery, Japanese support, and an overall excellent experience: https://kibidango.com/2480
However, if you are from a different country and it does not appear in the list, please contact us.
News
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What a reaction! Tokyo Game Show 2025
Wow, what a reaction!Some days ago we just wrapped up Tokyo Game Show 2025, and it was awesome! A huge thank you to everyone who stopped by our booth, tried...
What a reaction! Tokyo Game Show 2025
Wow, what a reaction!Some days ago we just wrapped up Tokyo Game Show 2025, and it was awesome! A huge thank you to everyone who stopped by our booth, tried...
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Introducing the VEKTA: Our Next-Gen USB Soundpr...
We proudly announce the launch of the VEKTA Soundproof Mask, the latest evolution in gaming masks. Building on the success of its predecessors, the PHASMA and the OMBRA, the VEKTA...
Introducing the VEKTA: Our Next-Gen USB Soundpr...
We proudly announce the launch of the VEKTA Soundproof Mask, the latest evolution in gaming masks. Building on the success of its predecessors, the PHASMA and the OMBRA, the VEKTA...
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New OMBRA USB Mic!
The 3.5mm audio connection is sometimes a pain; sometimes it is not recognized, it is not clear if a only the mic or also audio is connected... Therefore, we are...
New OMBRA USB Mic!
The 3.5mm audio connection is sometimes a pain; sometimes it is not recognized, it is not clear if a only the mic or also audio is connected... Therefore, we are...
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Meet METADOX at PAX East in Boston, May 8–11
We are excited to announce that we will be part of the 2025 PAX East event in Boston, May 8th to 11th. If you are planning to attend the event,...
Meet METADOX at PAX East in Boston, May 8–11
We are excited to announce that we will be part of the 2025 PAX East event in Boston, May 8th to 11th. If you are planning to attend the event,...