FAQ

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How well does it dampen sound?

Tests show -10 to -15 dB sound dampening for low frequencies. Sound dampening works the best at higher tones, with soundproofing levels of -20 to -30 dB for high frequencies, which are the ones that disturb the most. 

Why nose-free

Customers have asked for it and the reasons are more than enough. Having the nose not covered allows to use glasses or VR devices. Also a question of comfort for even easier breathing.

How hot does it get while using it?

While it gets warmer, the temperature is still comfortable. The exterio layer distributes the heat over the whole mask and the fresh air coming inside helps refreshing. It is recommended to put it off for a moment every 15 to 20 minutes, although the feeling of comfort is maintained up to one hour wearing it, depending on the room temperature.

Does it seal well around the headset and face?

The sealing works very well while being comfortable. Made of memory foam in the inside, is one of the most important characteristics of the mask. Masks with seals made of silicone, like medical breathing masks or snorkel masks, require high pressure to seal. That is not the case with our memory foam seal, which with a little bit of pressure is enough to seal the sound. Besides, the multiple sizes help to adapt to each face.

How do I know which size is best for me?

 

To judge the ideal size of your OMBRA, measure from above your upper lip (below the nose) to the back of the head at the neck area, circling around.
  • If it is 53cm or less, the S/M size would be the suitable choice.
  • If it is 54cm or more, the M/L size would be the recommended size.

    How much is the international shipping?

    It doesn't matter where you live. The shipping is completely free internationally!
    From Feb. 2024 we cover also customs and import fees from delivering at your country.

    Can I return the products?

    Due to hygienic reasons, products are not returnable, and all sales are final. Please check our Refund policy.

    I can't find my country in the check-out page.

    If you are a Japanese customer, we've partnered with Kibidango, our trusted Japanese collaborator, to simplify the ordering process for our Japanese customers. Kibidango enhances your experience and ensures quick delivery, Japanese support, and an overall excellent experience: https://kibidango.com/2480

    However, if you are from a different country and it does not appear in the list, please contact us.

    Questions?

    Do you have questions? Get in touch. We will be happy to answer you.