FAQ

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How well does it dampen sound?

Tests show -10 to -15 dB sound dampening for low frequencies.
Sound dampening works the best at high frequencies, with soundproofing levels of -20 to -30 dB for high frequencies, which are the ones that disturb the most. 

Why is the mask nose-free, and does it affect how my voice sounds?

Having the nose free has multiple advantages for better comfort:
- Easier breathing
- Reduced heat and humidity inside the mask.
- Compatible with glasses or VR headsets
- Less pressure on the nose
For those who have the most nasal voice, you might sound a bit nasal while wearing the mask, kind of like when you pinch your nose a little bit specially pronouncing words with “N” and “M”. This is normal and may happen because your nose is outside the mask. A little suggestion would be relaxing your voice while speaking. You'll find you can control how nasal it sounds.

How hot does it get while using it?

While it gets warmer, the temperature is still comfortable. The fresh air coming inside helps refreshing and in the case of the VEKTA, the cooling pad can be used.
It is recommended to take a break and put the mask off every 15 to 20 minutes, although users report being comfortable for up to one-two hours without removing it.
Perceived warmth also depends on room temperature and personal sensitivity.

How do I know which size is best for me?

To judge the ideal size of your mask, measure from above your upper lip (below the nose) to the back of the head at the neck area, circling around.
For the VEKTA Soundproof Mask:
  • If it is 53cm or less: S/M is be the suitable choice. 
  • If it is 54cm or more: L/XL is be the recommended size.
For the OMBRA Soundproof Mask:
  • If it is 53cm or less: S/M is the suitable choice.
  • If it is 54cm or more: M/L is the recommended size.
If you are unsure and around the limit, we recommend the smaller size (S/M) as the safest choice! This advice is for both masks. The mask being a bit smaller is always fine, while a bit too large makes harder to have a tight sealing.

Where can I see the VEKTA technical specifications?

You can find the Tech Specs including the soundproofing, materials, dimensions, audio and compatibility here: Tech Specs

How much is the international shipping?

It doesn't matter where you live. The shipping is completely free internationally!
From Feb. 2024 we cover also customs and import fees from delivering at your country.

Do I need to provide additional information if I order from Taiwan?

Yes. Orders to Taiwan require additional customs information before we can ship.

After placing your order, our team will contact you by email with the necessary instructions. Please check your inbox (and spam folder), as your order cannot be shipped until this information is received.

For full details, please refer to this page: Shipping to Taiwan. Important information!

Can I return the products?

Due to hygienic reasons, products are not returnable, and all sales are final. Please check our Refund policy.

I can't find my country in the check-out page.

We try to offer shipment to most countries possible. However, if you are from a country that does not appear in the list, please contact us.

Where can I find the product guides and updates?

You can find quick guides, firmware updates and troubleshooting in the VEKTA Product Portal.

Still have questions?

Go to the support page or get in touch. We will be happy to answer you.