Support
Welcome to the METADOX support! Find here all the details including product guides, video tutorials, FAQ, and other useful information. And don't hesitate to contact if your question is not answered!
Products Documentation
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OMBRA v2 Soundproof Mask
OMBRA v2 Product Portal -
New OMBRA USB Microphone
USB Mic Product Portal -
OMBRA v1 Soundproof Mask (shipped before 2023Q4)
OMBRA v1 Product Portal
FAQ
How well does it dampen sound?
Tests show -10 to -15 dB sound dampening for low frequencies. Sound dampening works the best at higher tones, with soundproofing levels of -20 to -30 dB for high frequencies, which are the ones that disturb the most.
Why nose-free
Customers have asked for it and the reasons are more than enough. Having the nose not covered allows to use glasses or VR devices. Also a question of comfort for even easier breathing.
How hot does it get while using it?
While it gets warmer, the temperature is still comfortable. The exterio layer distributes the heat over the whole mask and the fresh air coming inside helps refreshing. It is recommended to put it off for a moment every 15 to 20 minutes, although the feeling of comfort is maintained up to one hour wearing it, depending on the room temperature.
Does it seal well around the headset and face?
The sealing works very well while being comfortable. Made of memory foam in the inside, is one of the most important characteristics of the mask. Masks with seals made of silicone, like medical breathing masks or snorkel masks, require high pressure to seal. That is not the case with our memory foam seal, which with a little bit of pressure is enough to seal the sound. Besides, the multiple sizes help to adapt to each face.
How do I know which size is best for me?
最適なサイズを知るには、鼻と口の間を通り、後頭部を水平に一周した長さを測って下さい。
- 長さが58cm未満の場合、サイズSが最適です。
- 58~74cmの方はMサイズ、それ以上の方はLサイズが最適です。
How much is the international shipping?
It doesn't matter where you live. The shipping is completely free internationally!
From Feb. 2024 we cover also customs and import fees from delivering at your country.
Can I return the products?
Due to hygienic reasons, products are not returnable, and all sales are final. Please check our Refund policy.
I can't find my country in the check-out page.
If you are a Japanese customer, we've partnered with Kibidango, our trusted Japanese collaborator, to simplify the ordering process for our Japanese customers. Kibidango enhances your experience and ensures quick delivery, Japanese support, and an overall excellent experience: https://kibidango.com/2480
However, if you are from a different country and it does not appear in the list, please contact us.
News
すべてを表示する-
New OMBRA USB Mic!
The 3.5mm audio connection is sometimes a pain; sometimes it is not recognized, it is not clear if a only the mic or also audio is connected... Therefore, we are...
New OMBRA USB Mic!
The 3.5mm audio connection is sometimes a pain; sometimes it is not recognized, it is not clear if a only the mic or also audio is connected... Therefore, we are...
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Meet METADOX at PAX East in Boston, May 8–11
We are excited to announce that we will be part of the 2025 PAX East event in Boston, May 8th to 11th. If you are planning to attend the event,...
Meet METADOX at PAX East in Boston, May 8–11
We are excited to announce that we will be part of the 2025 PAX East event in Boston, May 8th to 11th. If you are planning to attend the event,...
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OMBRA 音質の問題: マイクの音量設定を調整する
OMBRA の内蔵マイクと外付けヘッドセットマイクの音質について、フィードバックを頂きました。デバイスのマイク音量設定が高すぎる可能性があるので、マイクの入力音量設定を確認する必要があります。...
OMBRA 音質の問題: マイクの音量設定を調整する
OMBRA の内蔵マイクと外付けヘッドセットマイクの音質について、フィードバックを頂きました。デバイスのマイク音量設定が高すぎる可能性があるので、マイクの入力音量設定を確認する必要があります。...
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ゲームがリアルになりすぎるとき: 私の中毒体験談
初めて指をビデオゲームのコントローラーに巻き付けたり、マウスを握ったりして、初めての壮大なゲームアドベンチャーに飛び込む準備をしたときのことを覚えていますか?
1件のコメントゲームがリアルになりすぎるとき: 私の中毒体験談
初めて指をビデオゲームのコントローラーに巻き付けたり、マウスを握ったりして、初めての壮大なゲームアドベンチャーに飛び込む準備をしたときのことを覚えていますか?
1件のコメント